1. PURPOSE

These general sales terms and conditions (hereinafter, the “Terms”) regulate the purchase of products distributed by CEVAM GROUP S.L. (hereinafter, “CEVAM GROUP”) to its customers (hereinafter, the “Customer”), establishing the rights and obligations of both parties.

CEVAM GROUP acts exclusively as a distributor, without assuming the manufacturing of the marketed products, and is therefore not responsible for manufacturing defects, technical specifications, or warranty breaches by the manufacturer.

2. ACCEPTANCE OF TERMS

By placing an order, the Customer fully accepts these Terms, unless otherwise agreed in writing between the parties.

3. ORDERS

Orders must be placed in writing, either via email or through the channels enabled by CEVAM GROUP. CEVAM GROUP reserves the right to reject orders due to stock shortages, supplier condition changes, or any other justified cause. Orders will not be considered final until expressly confirmed by CEVAM GROUP.

4. PRICING AND PAYMENT TERMS

Product prices will be indicated in the commercial offer and may be modified without prior notice due to supplier cost changes, applicable taxes, or fees. Unless otherwise agreed, payment shall be made via bank transfer, direct debit, or any other previously agreed-upon method. In case of payment delays, CEVAM GROUP may suspend future deliveries and apply late payment interest in accordance with applicable legislation.

5. DELIVERY AND TRANSPORTATION

Product delivery will take place at the location agreed upon with the Customer. Delivery times are estimated and subject to manufacturer availability. CEVAM GROUP shall not be liable for delays attributable to third parties. Products travel at the Customer’s risk unless expressly agreed otherwise.

6. RECEPTION AND CLAIMS

The Customer must inspect the goods upon delivery and report any issues within a maximum period of 48 hours. In case of visible damage to the packaging, the Customer must record this on the delivery note and notify CEVAM GROUP immediately. After 48 hours without a claim, products will be deemed to have been received in perfect condition.

7. WARRANTY AND LIABILITY

The products marketed by CEVAM GROUP are subject to the warranty provided by the manufacturer. CEVAM GROUP is not responsible for manufacturing defects, limiting its responsibility to managing claims with the manufacturer in accordance with its warranty terms. Warranty exclusions apply to failures caused by improper use, mishandling, or any other cause not attributable to manufacturing defects.

8. RETURNS

Returns will not be accepted without prior written authorization from CEVAM GROUP. For authorized returns, the Customer must return the products in their original packaging, in perfect condition, and with prepaid shipping. Customized or made-to-order products are non-returnable.

9. FORCE MAJEURE

CEVAM GROUP shall not be liable for non-compliance or delays in its obligations due to force majeure events, including, but not limited to, natural disasters, strikes, pandemics, armed conflicts, or government restrictions.

10. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Spanish law. For the resolution of any disputes, the parties expressly submit to the courts and tribunals of Barcelona, waiving any other jurisdiction that may apply.